Jobs Philippines

Senior Trainer

TeleDevelopment Services

TeleDevelopment has been providing clients with global outsourcing and back-office solutions since 1991. Since that time, we have supported over 450 captive and outsourced teleservices and BPO providers’ human capital and process development needs.

We provide the Philippines’ most comprehensive HR solution: Versant, our automated telephone agent screening tool; near hire through management training; executive and agent staffing; outsourced HR management; and consulting services to help make your organization more streamlined and effective.

Senior Trainer

Qualifications:

• Bachelor’s/College Degree
• Above average oral and written communication skills
• At least 2 years experience in call center training (experience in call center/BPO operations is an advantage)
• With extensive experience in conducting soft skills training – voice and accent, grammar, customer service skills, and American culture and geography.
• At least 3 months experience in conducting product specific / technical training is an advantage.
• Flexible and willing to work in shifting schedule and in different locations
• Proficient in word, powerpoint, and excel
• Knowledgeable in training needs analysis, training design and development, and training evaluation.
• Able to multitask
• Team player, efficient, dependable, highly independent

• Additional competencies – advantage
• Proficient in writing articles and newsletters
• Proficient or knowledgeable in a UK / Australian accent

Responsibilities:

• Facilitate simple and complex modules:
• soft skills training for TDS and client accounts – on basic communication skills, accent, customer service skills, culture and geography, and sales skills for frontline agents
• leadership skills for team leaders and supervisors
• Generate comprehensive training reports
• Design and develop simple modules and training materials.
• Enhance and / or revise existing training materials
• Coach and mentor junior trainers as necessary
• Manage simple client accounts and interface with clients
• Conduct simple TNA and/ or training evaluation (level 1-3)
• Manage trainee performance
• Lead / co-lead in special projects (design and developement, etc.)
• Facilitate career talks when necessary
• Assist AMs/Manager in special projects

Interested applicants may call:
Tel No.: (02) 631-8230

You can visit our office at:

36th Flr. Robinsons Equitable Tower,
ADB Avenue, Ortigas Center,
Pasig City, National Capital Reg 1600

Fax No.: 636-7626

Tags: Senior, Services, Teledevelopment, Trainer