iPLUS: IT SPECIALIST / TECHNICAL SPECIALIST
iPLUS Intelligent Network, Inc.
iPlus Intelligent Network, Inc. (iPlus) is a wholly owned subsidiary of ePLDT, the information and communication technology company of PLDT. It was founded in 2001 as part of ePLDT’s strategy in establishing various business process outsourcing (BPO) companies. Because of the market’s maturing view of outsourcing, iPlus was established to offer outsourced IT services to cater to organizations looking to complement their existing IT organization and infrastructure.
IT SPECIALIST / TECHNICAL SPECIALIST
Overview:
She/he will be reporting to the Service Delivery Manager, the primary role of the Technical Specialist is to supervise a team of service helpdesk engineers and field engineers.
Job Qualifications:
Preferably with at least Bachelor’s/Computer Degree in Engineering (Electrical/Electronic), Computer Science, IT or equivalent.
Functions / Responsibilities:
- Submitting daily, weekly and/or monthly report of New, Open and Pending trouble tickets regarding software, hardware and network support.
- Supervising and monitoring service desk engineer’s and field engineer’s performance and coach as necessary
- Managing team concerns and escalates to Service Delivery Manager (SDM) or client’s Outsourcing Manager (as needed) by following the escalation process defined for each process / workflow operations.
- Managing the team’s Daily Service Level as provided by client’s business requirements
- Performs functions of service helpdesk engineers and field engineers.
We offer compensation commensurate to qualification and expertise.
You may send your resumes and photos to:
Email: hr@iplus.com.ph
Tags: iPlus, IT SPECIALIST, TECHNICAL SPECIALIST
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