Jobs Philippines

Help Desk Representative

Summit Technologies, Inc.

Summit Technologies Incorporated is an information technology company primarily providing medical transcription service for the United States market. Its main production facility is located at Unit 1811, Medical Plaza Ortigas, 25 San Miguel Avenue, Ortigas Center, Pasig City. We are committed in working 24 hours a day, 7 days a week. The company can do transcription to all areas of medicine. We specialize in Histories and Physicals, Discharge Summaries, Consultation, Operative Reports, SOAP etc.

Summit Technologies Incorporated also develops websites for its US clientele. It also is selling its proprietary software called DocuTracker to medical transcription companies that want to automate their transcription workflow. DocuTracker manages the workflow of the transcripts, from capturing the voice files to sending it to the clients.

Help Desk Representative  (CSR)

Position Summary:

Investigates and resolves software and hardware problems of users by performing the following duties.

Skills & Requirements:

•    Expertise with Windows and PC Software programs preferred
•    Strong analytical skills to think critically, assess input, and develop possible solutions required
•    Strong verbal communication skills to effectively communicate and present self to people
•    Good written communication skills to accurately document problem information required
•    Must possess exceptional telephone etiquette skills
•    Five (5) Fulltime Positions are available.

Duties and Responsibilities:

•    Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
•    Interviews customer to collect information about problem and leads customer through diagnostic procedures to determine source of error
•    Determines whether problem is caused by software, or by hardware such as modem, printer, cables, or telephone
•    Responsible for problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff
•    Logs and tracks calls using problem management database, and maintains history records and related problem documentation
•    Prepares statistical status reports, such as incident and Heat reports
•    Assigns user IDs and passwords
•    May be responsible for technical support of other computer-related hardware such as facsimile machines, voice mail systems, telephone systems
•    May be required to be on-call or work off-shifts
•    Other duties as required to meet departmental or organizational objectives

Education, Experience & Licensure:

•    Associate’s degree in Computer Science or related field, appropriate technical certifications, or equivalent experience required
•    Previous customer service experience required
•    Experience with applicable hardware, operating systems, and applications preferred
•    Prior experience in a healthcare related field helpful

VISIT our OFFICE, for the INTERVIEW, Monday – Friday at 9AM/ 1PM

3/F Business Solutions Center, MERALCO Center,
Ortigas Ave. Pasig City

Tel: 631-4058 / 09175075378

Send your resume at:

Email: hrd@summit-mt.com

Walk-in applicants are welcome!

Tags: Desk, Help, Representative, Summit, Technologies